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PHR Certification Practice Test
Human Resource Development
PHR Certification
Human Resource Development
Practice Test
Question 1 of 3
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He developed a 14-point program for quality management and the principle of DIRFT.
A
Philip B. Crosby
B
Joseph J. Juran
C
W. Edwards Deming
D
Blake Mouton
<p>Crosby developed a 14-point program for quality management and the principle of "doing it right the first time" (DIRFT). He also outlined four major principles of quality:</p> <ul> <li>the definition of quality is conformance to requirements (requirements meaning both the product and the customer's requirements)</li> <li>the system of quality is prevention</li> <li>the performance standard is zero defects (relative to requirements)</li> <li>the measurement of quality is the price of non-conformance</li> </ul>
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